Helpdesk
The Project
2021 Senior Capstone Project, Winthrop University.
Our client, Red Ventures, complained that they were receiving far too many internal support tickets. I was responsible for wireframing, prototyping, and implementing the user interface for the project, and I was recognized by the department for outstanding excellence, service, and leadership afterwards.
The Client
Red Ventures*
Winthrop University
The Role
Application Design
The Discipline
UX / UI
The Design
Our solution was the Helpdesk, which featured both a knowledge base that would allow users to search for common issues, as well as an improved ticketing system for managing problems not covered by the knowledge base.
Early Prototype
After initial research, my team settled on creating a ticketing system, and I set about creating a wireframe prototype in Figma. Usability testing on the prototype uncovered a few issues that would be corrected in the next version.
The Mockup
Once usability testing was complete, I created a style guide based on the client's branding, and built a high-quality mockup that would be referenced while implementing the final version.
*Red Ventures' branding has been removed from this project at their request. Please contact me if you want to know more about the project.
